Return Policy & Disclaimer

  1. We reserve the right to change our prices at any time without further notice.
  2. An appointment is required for all dog spa services.
  3. Reserved tubs will be held for 10 minutes beyond the reserved time. After 10 minutes the tubs will be released for waitlist or walk-in customers.
  4. A 14-day return policy on unused product purchases from our retail shop. Store credit only. No refunds on prepaid services or packages.
  5. All pricing subject to change
  6. Late Cancel/Reschedule within 24 hours fee: $30 per pet. Complete no show will be charged full price of groom.
  7. Clients with repeated late cancel/no shows are subject to not being rescheduled.
  8. 15+Minutes late requires fee or reschedule
  9. Credit Card information required at time of booking & kept on file
  10. We also REQUIRE Rabies/Shot records for all grooming appointments.
  11. All issues & concerns must be reported to us within 24 hours of appointment.